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Microsoft(R) Product Support Services Application Note (Text File)
WW1169: WINDOWS(R) 95 SUPPORT ASSISTANT
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Revision Date: 8/95
1 Disk Included
The following information applies to Microsoft Windows 95.
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INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY
ACCOMPANY THIS DOCUMENT (collectively referred to as an Application
Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR
PURPOSE. The user assumes the entire risk as to the accuracy and
the use of this Application Note. This Application Note may be
copied and distributed subject to the following conditions: 1) All
text must be copied without modification and all pages must be
included; 2) If software is included, all files on the disk(s)
must be copied without modification (the MS-DOS(R) utility
diskcopy is appropriate for this purpose); 3) All components of
this Application Note must be distributed together; and 4) This
Application Note may not be distributed for profit.
Copyright (C) 1995 Microsoft Corporation. All Rights Reserved.
Microsoft, MS-DOS, and Windows are registered trademarks of
Microsoft Corporation.
CompuServe is a registered trademark of CompuServe, Inc.
GEnie is a trademark of General Electric Corporation.
NetWare and Novell are registered trademarks of Novell, Inc.
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The Windows 95 Support Assistant
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The Windows 95 Support Assistant is a no-cost online Help file
developed by Microsoft Product Support Services (PSS) and Microsoft
User Education. Please feel free to copy this Help file and
distribute it to others (subject to the conditions listed in the
box above). The Windows 95 Support Assistant Help file (Assist.hlp)
runs in Windows 3.1, Windows for Workgroups, and Windows 95 and
contains the following items:
- Answers to the most frequently asked support questions about
Windows 95
- Sections of the "Microsoft Windows 95 Resource Kit" describing how
to use Windows 95 with Novell(R) NetWare(R) and other networks
- Over 100 Microsoft Knowledge Base articles written by PSS engineers
discussing procedures, tips and tricks, and specific product issues
ranging from Setup to networking
- Walk-through troubleshooting procedures dealing with Setup,
networking, and hardware issues
- A glossary of commonly used Windows 95 terms
- A reference guide to available products and services to help you
understand and take advantage of the special features in Windows 95
- The Windows 95 Application Compatibility List Help file (Win95app.hlp)
- The Windows 95 Hardware Compatibility List Help file (Hcl95.hlp)
Be sure to take a look at the Setup and networking issues today before
you install Windows 95 to make your migration to Windows 95 smooth
and easy.
Installing the Windows 95 Support Assistant from a Floppy Disk
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To install the Windows 95 Support Assistant from a floppy disk, follow
these steps:
1. Insert the disk you received with this Application Note in the
appropriate floppy disk drive.
2. Replace in the following commands with the letter of the
floppy disk drive containing the Support Assistant disk. For
example, if you are installing from a floppy disk in drive A, type
the following line:
a:\setup
For Windows 3.1 and Windows for Workgroups:
In Program Manager, click Run on the File menu, type the following
line in the Command Line box, and then press ENTER:
:\setup
For Windows 95:
Click the Start button, click Run, type the following line in the
Open box, and then press ENTER:
:\setup
3. Follow the instructions in the Windows 95 Support Assistant Setup
program.
Downloading the Windows 95 Support Assistant
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The Support Assistant will be updated periodically. If you have a
modem connected to your computer, you can download the current
version of the Support Assistant as a compressed, self-extracting
file called Assist.exe. This file is about 1 MB in size and will
take 10-15 minutes to download with a 14.4 KBS modem.
To install the Support Assistant after you download the Assist.exe
file to your hard disk, follow these steps:
1. For Windows 3.1 and Windows for Workgroups:
Double-click the Assist.exe file in File Manager to extract the files
it contains.
For Windows 95:
Double-click the Assist.exe file in Windows Explorer or My Computer
to extract the files it contains.
2. Double-click the Setup.exe file that was extracted in step 1.
3. Follow the instructions in the Support Assistant Setup program.
You can download the Support Assistant from the following locations:
- CompuServe(R)
GO MSL
Search for Assist.exe
Display results and download
- FTP
ftp://ftp.microsoft.com
- GEnie(TM)
Go to Microsoft Roundtable
- Gopher
gopher://gopher.microsoft.com
- Internet (anonymous FTP)
ftp ftp.microsoft.com
Change to the softlib/mslfiles directory
Get Assist.exe
- Microsoft Download Service (MSDL)
Dial (206) 936-6735 to connect to MSDL
Download Assist.exe
- The Microsoft Network
Go to Categories\Computers and
Software\Software\Microsoft\Windows 95
- Worldwide Web
http://www.microsoft.com
-or-
http://www.windows.microsoft.com